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Service with a smile: MPS achieves excellence through empowerment

Ken Sylva, right, 341st Force Support Squadron military personnel chief, conducts a training session with members of the MPS staff March 11 at Malmstrom Air Force Base, Mont. Sylva believes it is important to meet regularly with the MPS team to train and discuss improving processes to deliver the best possible service to customers. (U.S. Air Force photo/Airman 1st Class Dillon Johnston)

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